Hayatii Gold Inc. Return & Exchange Policy
At Hayatii Gold, our customers' satisfaction is our top priority. We understand that sometimes a product doesn't meet your expectations, and we're here to assist you. With that in mind, we have established our Return & Exchange Policy to ensure a smooth and hassle-free experience for all our valued customers.
Refunds and Exchanges
Starting from the date of purchase, Hayatii Gold Inc. does not offer direct returns or exchanges on any product. However, we stand by the quality of our merchandise, and if you believe you have received a damaged or faulty item, please reach out to our customer support team within 7 days of your purchase. We will then provide assistance to resolve the issue.
Store Credits
In the event that your claim is approved, instead of a refund or exchange, Hayatii Gold Inc. will issue a store credit equivalent to the value of the returned product. This store credit can be used towards future purchases at Hayatii Gold, providing you with the flexibility to find another item that better meets your needs and desires.
Conditions for Return
To be eligible for a store credit, please ensure that you adhere to the following conditions:
1. The item must be in its original packaging and in the same condition as when you received it.
2. Proof of purchase, such as the original receipt or order confirmation, must be provided.
3. All tags, labels, and accessories that came with the item must be intact and included in the return.
How to Initiate a Return
If you believe your item meets the conditions stated above, please follow the steps below to initiate a return:
1. Contact our customer support team via phone or email within 7 days of purchase. Our friendly representatives will guide you through the process and address any questions or concerns you may have.
2. Provide the necessary details regarding your purchase, including your order number, name, and contact information.
3. Once your return request is approved, you will receive instructions on how to proceed with shipping the item back to us.
4. Upon receiving the returned item in satisfactory condition, we will issue a store credit that can be used for future purchases at Hayatii Gold Inc.
Please note that the store credit issued does not have an expiry date, providing you with the convenience of using it whenever you find something you love.
Additional Information
Store credits are non-transferable and can only be used by the original recipient.
Hayatii Gold Inc. reserves the right to refuse a return or store credit if the item does not meet the specified conditions or if the return request is made after the designated period.
Shipping and handling charges are non-refundable.
At Hayatii Gold Inc., we strive to provide exceptional customer service and ensure your satisfaction with every purchase. Our store credit policy allows us to address your concerns in a practical and convenient manner. We appreciate your understanding of our Return & Exchange Policy and look forward to serving you with exquisite products in the future.
If you have any further questions or require assistance, please don't hesitate to contact our customer support team.
Note: Hayatii Gold Inc. reserves the right to modify or update this policy at its discretion.